REPLACEMENT AND RETURN POLICY
replacement request within 7 days from the date of delivery, if you’ve received expired or wrong product(s).
Please place a request here with order and contact details -
email – firstname.lastname@example.org
In case of damaged/ missing product(s), raise a return/ replacement request within 3 days from the date of delivery.
Give us 48-72 hours in working days to review your return request.
After reviewing your request of return, we will send our delivery partner to pick up the products delivered to you.
In case our reverse pick up service is not available at your location, you will need to self-ship the product via any reliable courier partner. We will reimburse the delivery charges, either in your PayTM Wallet or bank account.
Please allow us 10 to 15 days from the day you return your package after review.
Wrong product delivered
Expired product delivered
Damaged product delivered – Physical damage/ tampered product or packaging
Incomplete order – missing products
Under what conditions return/ replacement requests will not be accepted?
Opened/ used/ altered products.
Original packaging (mono cartons, labels, etc.) missing.
The return/ replacement request is generated after 7 days from the date of delivery.
The damaged/ missing product is reported after 2 days from the date of delivery.